- Plug and play USB connectivity with no additional software required
- Supports dual headset connection for supervisor and agent
- Enables real-time coaching during active calls
- Improves training efficiency and reduces onboarding time
- Enhances quality control through live monitoring capabilities
Yealink USB-Y Trainer Cable (1 piece)
USB-Y-TRAINER-CABLE
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- Plug and play USB connectivity with no additional software required
- Supports dual headset connection for supervisor and agent
- Enables real-time coaching during active calls
- Improves training efficiency and reduces onboarding time
- Enhances quality control through live monitoring capabilities
R613 incl. VAT
R534 excl. VAT
IN STOCK at EXTERNAL supplier.
If ordered before 10AM:
DELIVERED in 2-3 business days (main centres)
or 3-5 business days (regional areas or large items)
COLLECTION from GeeWiz available in 1-2 business days
Or as low as R205 over 6 months interest-free, using your existing credit card. How it works
USB-Y-TRAINER-CABLE
Yealink USB-Y trainer cable (1 piece)
Overview Summary:
The Yealink USB-Y Trainer Cable is designed for modern call centres and training environments where supervisors and agents need to share live calls efficiently. It connects two Yealink UH or BH USB headsets to a single PC, enabling real-time collaboration without additional software or complex setup. Ideal for structured training, quality assurance, and customer service operations, it ensures smooth communication between all parties.
With features such as audio splitting, silent monitoring, whisper coaching, and call takeover, this cable supports the full supervision workflow from onboarding to escalation handling. It is a practical solution for improving agent performance and maintaining consistent service quality. Order online in South Africa today and buy now to streamline your training and support operations.
What tier does this fall into?
Professional
What is this best for?
call centre training, quality assurance monitoring, agent coaching, live supervision, onboarding support, escalation management
Overview:
Yealink USB-Y Trainer Cable for UH and BH Headsets
The Yealink USB-Y Trainer Cable is designed for professional call center training and live supervision environments where two users need to connect Yealink UH or BH series USB headsets to a single PC at the same time. It enables supervisors and agents to participate in the same live call, supporting structured training, real-time assistance, and quality control without disrupting customer interactions. This makes it a practical solution for onboarding, performance coaching, and escalation management in modern contact centres.
Description:
The Yealink USB-Y Trainer Cable provides a streamlined way to connect two USB headsets to one computer, enabling shared call handling between a supervisor and an agent. It supports key training workflows such as silent monitoring, whisper coaching, audio sharing, and full call takeover. The solution is plug and play, requires no additional software, and is built to improve communication accuracy, agent confidence, and overall service quality in real-time call environments.
Features:
Call Centre Training and Supervision Applications
The USB-Y Trainer Cable is specifically developed for structured training scenarios where direct interaction between supervisor and agent is essential. It allows both users to listen to the same call while maintaining independent control depending on the selected training mode. This ensures that coaching can happen without disrupting the customer experience.
It is commonly used in environments where consistent service quality and fast agent development are priorities, particularly in customer support, technical helpdesks, and sales operations.
Real-Time Coaching and Monitoring Functions
This solution supports multiple supervision methods designed for effective live call management:
Audio split allows both agent and supervisor to join the same live conversation simultaneously without software configuration. This enables immediate collaboration during customer interactions.
Silent monitoring enables supervisors to listen to ongoing calls without being detected by the customer or interrupting the conversation flow, making it suitable for quality assurance and performance evaluation.
Whisper coaching allows supervisors to guide agents during live calls without the customer hearing instructions. This helps improve agent confidence and reduces handling errors in real time.
Call takeover provides supervisors with the ability to step in directly when necessary. The customer is seamlessly transferred to the supervisor while the agent remains connected for learning purposes.
Key Operational Benefits
The Yealink USB-Y Trainer Cable enhances call centre efficiency by supporting hands-on training and immediate intervention. It reduces the need for post-call feedback loops by enabling corrections during live interactions. It also improves agent development speed and helps maintain consistent service standards across teams.
Key advantages include:
- Plug and play USB connectivity with no additional software required
- Supports dual headset connection for supervisor and agent
- Enables real-time coaching during active calls
- Improves training efficiency and reduces onboarding time
- Enhances quality control through live monitoring capabilities
Technical Compatibility and Design Purpose
This cable is built for Yealink UH and BH series USB headsets and is intended for use in PC-based communication environments. It is engineered for stable audio transmission and reliable simultaneous headset operation, ensuring consistent performance during extended training sessions.
The product SKU for ordering and reference purposes is USB-Y-TRAINER-CABLE, and it is commonly deployed in enterprise call centre setups where structured agent supervision is required.
Summary of Use Case Value
By combining monitoring, coaching, and takeover functions in a single USB-based solution, the Yealink USB-Y Trainer Cable supports a complete training lifecycle from onboarding new agents to handling complex customer escalations. It reduces communication gaps between supervisors and agents and ensures that customer interactions remain smooth, controlled, and professional throughout the call.
- Returns Policy
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Return of merchandise (RMA) and Warranty
We want you to be happy with the purchase you have made from us. If you are not completely satisfied, you may return the product to us and we will either refund, credit, repair/replace it, subject to the below terms and conditions.
You can return purchases for a refund (excl shipping). Please notify us within 7 days and ensure item is ready maximum 10 days after delivery date.
Please ensure to log your return request within 7 days of receipt of your item. Please ensure to select the correct reason for return:
- Changed my mind / Item exchange
- Faulty on arrival
- Incorrect item received
All items are covered by a 12 month warranty (unless otherwise stated) which will be honoured directly by GeeWiz. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by GeeWiz before a warranty claim can be accepted.
Should the item being returned for assessment be found to be in good working order, unfortunately, there will be a collection fee that will apply.
The collection fees are as follows:
- For returns on items that were sent with free shipping: R198
- For returns that had a surcharge, the same surcharge will apply for collection.
Please log your return on your account, under the returns manager.
We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement. If the item you wish to return was ordered incorrectly / is no longer required / you have changed your mind, there is a collection fee that will be charged (please refer to the above) and this will be deducted from the refund amount once the supplier has credited us. Please note GeeWiz will only cover return shipping of a faulty unit within 6 months of purchase, after which, a shipping fee (starting from R198) will be applicable to you for the return of the unit.
Any disputes relating to ordered items being short/incorrectly shipped will only be entertained if reported to GeeWiz within 3 days of delivery/collection.
Refunds are subject to inspection of item(s) - in some cases, items will need to be sent to supplier for evaluation and testing. This can take up to 15 working days. Once a refund has been approved, this may take 3 - 5 business days to be processed.
ALL returns are subject to up to a 30% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken.
Please re-package safely and include all original product packaging.
All software products are unfortunately not eligible for credit or refund once purchased.
After the 6-month period, you will no longer be eligible and won't be able to receive a refund. We can however replace or repair depending on the outcome after our team of professionals has inspected the product.
Should a warranty sticker not be present on an item, the warranty is immediately null and void.
Batteries are covered under warranty, but please note that GEL, AGM and LEAD ACID have limited cycle runs. These are typically around 200 cycles and may run out before the end of the warranty. Once the cycles have been depleted, it means the battery has reached the end of life and will no longer be a warranty claim.
GeeWiz reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.
GeeWiz or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.
The warranty will no longer be valid, and GeeWiz will not be responsible for damage or injury of any kind resulting from:
- Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls
- Failure to use the product in accordance with the operating instructions and or general misuse and or abuse
- Damage caused by a superior force (vis major) or if the product has been infested with insects or pests
- If the product is physically damaged after it left the store
- If water or liquid caused the damage to the product
- If the warranty seal is tampered with
- Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment shall render the warranty null and void.
For hygiene purposes.
Please note we cannot accept returns for apparel that has been worn, stained, frayed, or otherwise shows signs of use.
We can only accept returns for items that are damaged upon receipt or are faulty.
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