Terms and conditions of use
By placing an order with us you agree to our sales terms, conditions and policies.
Application of Terms; Customer Acknowledgment
These Terms constitute a binding contract between the Customer and GeeWiz. The Customer acknowledges agreement and acceptance of these Terms by making a purchase, placing an order or otherwise shopping on our Website (the "Site"). These Terms are subject to change without prior notice.
Geebucks rewards will be gifted upon every paid and successful purchase
GeeBucks will not be awarded for gift card purchases
Vouchers are not stackable. If more than 1 voucher is used in conjunction with another, we will remove the discount of either voucher
Purchase price and Product Images
Prices are listed on our website, and are subject to change without notice. All prices INCLUDE VAT unless otherwise stated.
Please note that images are for illustrative purposes only.
Shipping; Risk of Loss
During working hours, orders are usually processed within 2-3 hours. However, please allow up to 24 hours for your order to be processed.
GeeWiz typically ships out orders within one business day after they have been placed (this excludes weekends & public holidays). We try our best to DISPATCH all orders the same day if they are paid for before 10am (weekdays). However, please note that this is a BEST EFFORT service.
You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and shipped.
We ship countrywide, to your door.
If under R650, flat rate of R99!
If over R650 - FREE :-) **
We use a COURIER SERVICE, we do NOT use the post office.
This is overnight (next BUSINESS day service) to major centres (2-3 days extra to REGIONAL centres), but can take a few days to outlying areas.
**Please note - large items (over 2kg) might take an extra 1-2 days shipping time. Additionally, larger/heavier items might incur a higher delivery fee - we will inform you after your order placed if there is any additional courier fees. This also applies volumetrically, if the length x breadth x height of a package / comes to more than 2kg
All times stated above exclude weekends & public holidays.
GeeWiz charges shipping and handling fees for every shipment, unless a special promotion or contract term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling.
Delivery times are estimates only and we shall not be liable for any delays caused by the courier company.
PLEASE NOTE - We can not ship to certain townships, farms, plots or extreme outlying areas
Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to [email protected] or faxed to 0865-290-890
We allow a maximum of 3 days to complete order payment. Failure to do so will result in the order being cancelled.
*FREE SHIPPING does not apply to reshipping of warranty repairs/replacements
**Large/bulky items excluded
Pricing Information; Availability; Errors and omissions Disclaimer
All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements.
All orders are subject to product availability. Therefore, we cannot guarantee that we will be able to fulfil customer's orders. If a product is no longer available, we will offer an alternative (subject to a partial refund or pay in, depending on the price difference of the alternative), or offer a full refund on the item that is out of stock.
Most items on backorder are ordered from our overseas warehouse. Please note the backorder ETA (estimated time of arrival) are only estimates. Shipments do occasionally get stopped by customs for routine checks and may delay your order by a few days
We make every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
Acceptance of order occurs once we start processing your order. Completing the order on our site does NOT constitute an acceptance of an order.
If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall immediately issue a credit. We also do not guarantee that our prices listed on other web sites or price engines are accurate or up-to-date.
Limitation of Liability
NEITHER GEEWIZ NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER GEEWIZ NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. THE CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY GEEWIZ OR ITS AFFILIATES, NEITHER GEEWIZ NOR ITS AFFILIATES WILL BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE RAND AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM. We will not be responsible for any delays in delivery which result from any circumstances beyond our control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labour problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.
We will not be held responsible for any typographical errors including instructions, descriptions, prices or terms.
We will not be held responsible for missing, damaged, or late package delivery by the shipper.
Please ensure you have delivery of your item before scheduling 3rd party services to come through to your premises. With this said, Geewiz will not be held liable for electrician, plumber, handyman or any other 3rd party service fees/call out costs incurred.
As per the nature of electronic items, Geewiz will not be held liable for 3rd party fees/callout costs should the device be faulty. Full warranty will of course be honoured for any faulty item(s) themselves.
Orders; Payment Terms
Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to [email protected] or faxed to 087-625-0624
We allow a maximum of 48 hours to complete order payment. Failure to do so will result in the order being cancelled.
Standard Return of merchandise (RMA) and Warranty Policy
We want you to be happy with the purchase you have made from us. If you are not completely satisfied, you may return the product to us and we will either refund, credit, repair/replace it, subject to the below terms and conditions.
You can return purchases for a refund (excl shipping). Please notify us within 7 days and ensure item is ready maximum 10 days after delivery date.
Please ensure to log your return request within 7 days of receipt of your item. Please ensure to select the correct reason for return:
- Changed my mind / Item exchange
- Faulty on arrival
- Incorrect item received
All items are covered by a 12 month warranty (unless otherwise stated) which will be honoured directly by GeeWiz. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by GeeWiz before a warranty claim can be accepted.
Should the item being returned for assessment be found to be in good working order, unfortunately the collection and re-shipping fee will apply *from R99 per shipment.
Please log your return on your account, under the returns manager.
We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement. If the item you wish to return was ordered incorrectly / is no longer required / you have changed your mind, there is a collection of fee of R99 that will be charged and this will be deducted from the refund amount once the supplier has credited us. Please note GeeWiz will only cover return shipping of a faulty unit within 6 months of purchase, after which, a shipping fee (starting at R99) will be applicable to you for return of the unit.
Any disputes relating to ordered items being short/incorrectly shipped will only be entertained if reported to GeeWiz within 3 days of delivery/collection.
Refunds are subject to inspection of item(s) - in some cases, items will need to be sent to supplier for evaluation and testing. This can take up to 15 working days. Once a refund has been approved, this may take 3 - 5 business days to be processed.
All returns are subject to up to a 30% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken.
Please re-package safely and include all original product packaging.
All software products are unfortunately not eligible for credit or refund once purchased.
After the 6-month period, you will no longer be eligible and won't be able to receive a refund. We can however replace or repair depending on the outcome after our team of professionals has inspected the product.
Should a warranty sticker not be present on an item, the warranty is immediately null and void.
Batteries are covered under warranty, but please note that GEL, AGM and LEAD ACID have limited cycle runs. These are typically around 200 cycles and may run out before the end of the warranty. Once the cycles have been depleted, it means the battery has reached the end of life and will no longer be a warranty claim.
GeeWiz reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.
GeeWiz or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.
The warranty will no longer be valid, and GeeWiz will not be responsible for damage or injury of any kind resulting from:
- Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls
- Failure to use the product in accordance with the operating instructions and or general misuse and or abuse
- Damage caused by a superior force (vis maior) or if the product has been infested with insects or pests
- If the product is physically damaged after it left the store
- If water or liquid caused the damage to the product
- If the warranty seal is tampered with
- Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment shall render the warranty null and void.
Please see below important information below regarding the batteries at different frequencies
of load shedding:
What your inverter kit CAN do
The batteries inside the inverter are rated at 200-250 cycles (high cycle batteries) or 250-300 cycles
(deep cycle batteries). The Enertec and Royal batteries that we use, are some of the highest quality
lead acid batteries in the market, which we have been selling for over 7 years. Based on occasional
load shedding, at stage 1-4, the average lifespan is 2+ years.
What to do during INFREQUENT stage 1-4 load shedding
Keep your inverter plugged into the wall, and your appliances plugged into your inverter. It will
manage charging and give backup power whilst load shedding, and your batteries will last 2+ years.
The only manual intervention required (if we are lucky enough not to have load shedding for 2
months straight) is to turn off your wall socket switch that the inverter is plugged into, until the
inverter starts beeping. Then turn it back on and let it recharge fully. This will help the batteries avoid
What your inverter kit CAN’T do
As per our listing: “The batteries in this unit are designed for backup use only - not for daily
charging/discharging”. As you are well aware, the reality is that Eskom has recently hit us with Stage 4
and Stage 6 load shedding, with 3 bouts of load shedding a day :-( Therefore, these batteries may
reach their lifespan within a few months, unless Eskom lowers the consistency of load shedding. The
batteries will also be further degraded due to insufficient time to recharge fully in between load
What to do during constant stage 4-6 load shedding
We highly recommend turning off the power switch on the inverter itself, when the need for power is
not crucial. This will preserve the longevity of the batteries (but please keep it plugged in to the wall
permanently to keep it charged). Please also ensure the inverter is set on 20A setting on the
back to help recharge the batteries as fast as possible.
Does this affect my warranty?
Your warranty is unchanged and covers any manufacturing or material defects on the battery within
the 12 months. However, it is very important to note that your battery capacity/runtime is
related to the amount of maximum cycles (as described above) and is not time based.
Please always keep the total load shedding count of 200-250 cycles (high cycle batteries) or 250-300
cycles (deep cycle batteries) in mind when using your inverter kit.
This product is intended to be used as a best effort service to backup brief power interruptions. If you are using it for critical applications (such as to supplement inter alia oxygen devices), then please note that it is not intended for people/patients who can only survive with medical oxygen. If you do suffer from life threatening conditions, consult your doctor before buying.
GeeWiz, its affiliates and officers accept no responsibility in the event that the product for any reason fails. The product is used solely on the user's (including their assistance) risk. This includes inter alia material defects. As is applicable to products of this nature, the product will naturally deteriorate after extended time and/or use as well as during loadshedding. It is the user's responsibility to ensure that the product is charged and used according to its intended use and specifications. Please keep in mind that as it is of a consumable and electric nature, there is a possibility of malfunction at any time.
Inverters out of warranty
Please note that should an inverter be returned for assessment, and is out of warranty, an assessment fee of up to R900 incl vat may be applicable. Quotes will be sent for approval prior to repairs being done.
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