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HP 5Y NEXTBUSDAY ONSITE NB ONLY HW SUPP

Electronic HP Care Pack Next Business Day Hardware Support - Extended Service Agreement - 5 years

UK718E
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  • Type:Extended service agreement
  • Service Included:Parts and labour
  • Location:On-site
  • Full Contract Period:5 years

Quantity

FEATURES

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available 24x7, help is there when you need it-so you can get back to work.
  • Support you can count on
    Receive 5 years of next business day onsite repair from an HP-qualified technician for your computing device, if the issue cannot be solved remotely. Offers an easy-to-purchase, easy-to-use onsite hardware repair service for your HP product. HP external Monitor excluded. Enjoy a longer service plan, continued support from HP, and have it onsite!
  • Help is on the line-or at your door
    Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.
  • We'll be there the next business day
    In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.

PRODUCT SPECIFICATIONS

Product Description Electronic HP Care Pack Next Business Day Hardware Support - extended service agreement - 5 years - on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week
Covered Components CPU
Designed For HP 215 G1, 3125, 500, 530, 6720s, 6730s, 6735s; Chromebook 11 G4; Mobile Thin Client mt41, mt42; ProBook 11 G1, 11 G2, 430 G1, 430 G2, 430 G3, 4340s, 440 G1, 440 G2, 440 G3, 450 G0, 4545s, 455 G2, 455 G3, 470 G0, 470 G1, 470 G2, 4730s, 4740s; Spectre Pro x360 G1, x360 G2; x360 310 G1, 310 G2
HP
UK718E
  • Name : Return policy
  • Description

    Return of merchandise (RMA) and Warranty

    We want you to be happy with the purchase you have made from us. If you are not completely satisfied, you may return the product to us and we will either refund, credit, repair/replace it, subject to the below terms and conditions. 

    All items are covered by a 12 month warranty (unless otherwise stated) which will be honoured directly by GeeWiz. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by GeeWiz before a warranty claim can be accepted.

    Please log your return on your account, under the returns manager.

    We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement. If the item you wish to return was ordered incorrectly / is no longer required / you have changed your mind, there is a collection of fee of R99 that will be charged and this will be deducted from the refund amount once the supplier has credited us. Please note GeeWiz will only cover return shipping of a faulty unit within 6 months of purchase, after which, a shipping fee (starting at R99) will be applicable to you for return of the unit.

    Any disputes relating to ordered items being short/incorrectly shipped will only be entertained if reported to GeeWiz within 3 days of delivery/collection.

    Refunds are subject to inspection of item(s) - in some cases, items will need to be sent to supplier for evaluation and testing. This can take up to 15 working days. Once a refund has been approved, this may take 3 - 5 business days to be processed.

    All returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken.

    Please re-package safely and include all original product packaging.  

    All software products are unfortunately not eligible for credit or refund once purchased.

    GeeWiz reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way. 

    GeeWiz or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.

    The warranty will no longer be valid, and GeeWiz will not be responsible for damage or injury of any kind resulting from:

    • Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls
    • Failure to use the product in accordance with the operating instructions and or general misuse and or abuse
    • Damage caused by a superior force (vis maior) or if the product has been infested with insects or pests
    • If the product is physically damaged after it left the store
    • If water or liquid caused the damage to the product
    • If the warranty seal is tampered with
    • Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment shall render the warranty null and void.
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